Refund policy

At Urban Fare Catering & Food Shop, we take great pride in the quality and freshness of everything we prepare.

Due to the perishable nature of our food products, we are generally unable to accept returns or exchanges on food items once they have left our store.

If there is an issue with your order—including an incorrect item, quality concern, or damaged product—please contact us as soon as possible. We are committed to making things right whenever possible.

To help us resolve your concern quickly, please contact us within 24 hours of receiving your order.

Contact Us

Urban Fare Catering & Food Shop

📞 (416) 532-1010

✉️ orders@urbanfarecatering.com

Refunds or replacements are reviewed on a case-by-case basis and are issued at our discretion based on the circumstances.

For catering orders, any questions regarding changes or cancellations should be discussed directly with our team as early as possible.